AUTO CALL & TOURS APP – PRIVACY POLICY

Last Updated: December 2024

INTRODUCTION

Spectrum SMS is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for Auto Calls, Chatting, and Bus Tours Tracking.

1. INFORMATION WE COLLECT

We collect information you provide directly to us, such as:

Personal Information: Name, phone number, email, contact details, profile picture

Communication Data: Messages, calls, and interactions within the app (auto call and chat features)

Location Data: Real-time GPS location for bus tours tracking and route updates (with your permission)

Booking & Tour Information: Tour schedules, booking history, tickets, destinations, and travel preferences

Technical Information: Device type, IP address, operating system, crash reports, and app usage analytics

User-Generated Content: Feedback, reviews, or content shared during tours and chats

We may also collect information automatically through your use of the app, including movement patterns for bus tracking.

2. HOW WE USE YOUR INFORMATION

We use your information to:

Enable auto calling for tour updates, reminders, and notifications

Provide real-time bus tours tracking and route updates

Facilitate chatting with customer support, drivers, or group members

Manage bookings, reservations, and user accounts

Improve app features through analytics and feedback

Send notifications about schedules, promotions, and important updates

Ensure safety and security of passengers during tours

Comply with legal and regulatory requirements

3. INFORMATION SHARING AND DISCLOSURE

We may share your information in the following circumstances:

With Other Users: Chatting features may share your name, messages, or profile picture with other users involved in the communication

With Service Providers: We work with cloud hosting, payment gateways, and analytics providers to run our services

For Transportation Operations: Your location and booking details may be shared with drivers and tour operators

For Legal Reasons: If required by law, regulation, or to protect user safety and company rights

Business Transfers: In the event of a merger, acquisition, or restructuring, user information may be transferred

We do not sell your personal data to third parties for marketing purposes.

4. DATA SECURITY

We implement strong technical and organizational measures to protect your data, including:

End-to-end encryption for chat and call communications

Secure cloud infrastructure with restricted access

Regular audits and security monitoring

Authentication options such as OTP or biometric login

Data encryption in transit and at rest

Despite our efforts, no system is completely secure. We cannot guarantee absolute security of your information.

5. YOUR RIGHTS AND CHOICES

You have the right to:

Access: Request a copy of the information we hold about you

Correction: Update or correct inaccurate personal details

Deletion: Request deletion of your account and personal data (subject to legal requirements)

Privacy Controls: Manage your chat visibility, location sharing, and notifications

Objection: Opt-out of promotional communications

To exercise these rights, contact us using the details below.

6. DATA RETENTION

We retain information only as long as necessary to:

Provide the app services (auto calls, chatting, bus tracking)

Comply with legal or regulatory obligations

Resolve disputes and ensure passenger safety

When you delete your account, we will delete or anonymize your data within 30 days, except where law requires longer retention.

7. CHILDREN’S PRIVACY

This app is intended for users aged 13 years and older. We do not knowingly collect personal data from children under 13. If we discover such information, we will delete it immediately.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect service improvements or legal requirements. Updates will be communicated via:

An in-app notification

Email (if provided)

The "Last Updated" date at the top of this policy

9. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

Spectrum SMS / Spectrum IT Solution
Data Protection Office

📧 Email: info@spectrumitsolution.com
📞 Phone: +962799174039

Technical Support: Spectrum IT Solution